POLICIES
PRIVACY POLICY
1.
Q: What type of information does House 27 Co. collect?​
A: We collect both personal and non-personal information. Personal information may include your name, email address, billing details, phone number, and any information you provide during interactions on our website. Non-personal information, such as IP address and session data, is also collected automatically through analytics tools.
2.
Q: How does House 27 Co. collect information?​
A: We collect personal information when you:
- Complete a form (e.g., contact form or subscription).
- Make a purchase.
- Sign up for newsletters or updates.
We use cookies and other tracking tools to collect non-personal information for site performance and analytics.
3.
Q: Why is personal information collected?​
A: We collect information for the following purposes:
- To provide and maintain our services.
- To improve our website and offerings.
- To communicate with you for customer support, marketing, and updates.
- To comply with legal obligations.
4.
Q: How is my personal information stored and shared?
A: We store your data securely on servers protected by firewalls. We may share necessary data with third-party service providers for payment processing, analytics, and communications. These third parties adhere to privacy standards to protect your information.
5.
Q: How does House 27 Co. communicate with users?
A: We may contact you via email, phone, or text for updates, promotions, surveys, or service notifications. You can opt out of marketing communications at any time.
6.
Q: Does House 27 Co. use cookies?
A: Yes, we use cookies for site functionality and to enhance user experience. You can manage cookie preferences in your browser settings.
TERMS AND CONDITIONS
1.
Q: What are the terms for using House 27 Co.'s website?
A: By using our site, you agree to these Terms and Conditions:
- House 27 Co. reserves the right to modify or discontinue services without prior notice.
- You must be at least 18 years old or the legal age of majority in your jurisdiction to use our services.
- By purchasing, you agree to read and understand product/service details before committing to buy.
2.
Q: Can the offerings on the website change?
A: Yes, we may update our services and products as needed without prior notice. We also reserve the right to suspend or terminate access to the website for any reason.
3.
Q: What are the key commercial terms for purchasing services?​
A: Prices are listed on the website and may change at our discretion. Once you commit to a purchase and complete the checkout, you enter a binding agreement.
REFUND POLICY
1.
Q: What is House 27 Co.'s refund policy?
A: We strive for customer satisfaction. Refunds may be issued if:
- The product or service was not as described.
- The service was not received as agreed.
Refund requests must be submitted within 14 days of purchase.
2.
Q: How can I request a refund?
A: To request a refund, contact us at [josette@house27.co](mailto:josette@house27.co) with your order details and reason for the request.
3.
Q: Are there circumstances where refunds might not be issued?
A: Refunds may not be issued for change of mind or if services were rendered as agreed. Exceptions may apply based on individual situations at House 27 Co.'s discretion.
4.
Q: Where can I find the refund policy on the website?
A: The refund policy is visible on every page, via website footer.
For any questions or more details, please contact House 27 Co. at [josette@house27.co](mailto:josette@house27.co).